Orders will go through 2 phases before being delivered:
- Order processing time: The amount of time it takes for us to prepare your order for shipment. This involves the securing of stocks, in some cases, and the checking of product quality.
- Delivery time: The amount of time it takes to receive your order after your order has shipped. Shipping times can vary depending on your location and shipping methods
- These are estimates based on the time it took for majority of orders to be delivered. Actual Processing and Shipping time may take shorter or longer, depending on order surges.
- Our headquarter is located in Toronto, Canada and our warehouses are distributed in Canada, US, UK and China. Depending on the products and inventory, please be noted that we will ship products from different warehouses.
- If the purchased item is customized (eg: Custom Pet Portraits Canvas), there will be extra production time for 3-5 business days.
|Country||Processing Time||Delivery Time||Total estimated shipping time|
|United States||1-2 business days||5-10 business days||5-12 business days|
|Canada||1-2 business days||5-10 business days||5-12 business days|
|Europe||1-2 business days||6-12 business days||6-14 business days|
|Others||1-2 business days||6-15 business days||6-17 business days|
Shipment confirmation & Order tracking
- You will receive an Order Complete email once your order has shipped containing your tracking number.
- You can look up the tracking information on the Order Tracking page.
Damages & Lost
If your order arrives damaged or is lost in transit, please contact us at [email protected] within 14 days of the delivery date. We are committed to ensuring that you are completely satisfied with your purchase, and we will work with you to find a solution that meets your needs.