Cookie Policy
Last updated: December 2025
This Cookie Policy explains how Pettsup uses cookies and similar tracking technologies when you visit our website at pettsup.com. It explains what these technologies are, why we use them, and your rights to control our use of them.
By continuing to use our website, you consent to our use of cookies as described in this policy. You can manage your cookie preferences at any time through your browser settings.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Cookies allow a website to recognize your device and remember information about your visit, such as your preferences, login status, and items in your shopping cart.
2. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies as the website cannot function without them.
- Session management and authentication
- Shopping cart functionality
- Security and fraud prevention
- Load balancing and site performance
Performance Cookies
These cookies collect information about how visitors use our website, such as which pages are visited most often and if users encounter error messages. This information helps us improve how our website works.
- Page load times and site performance metrics
- Error tracking and debugging
- Usage patterns and navigation behavior
Functionality Cookies
These cookies allow the website to remember choices you make and provide enhanced, personalized features. They may be set by us or by third-party providers whose services we use.
- Language and region preferences
- Previously viewed products
- Saved preferences and settings
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website. This helps us measure and improve the performance of our site.
- Number of visitors and page views
- Traffic sources and referral information
- User journey and conversion tracking
Marketing Cookies
These cookies are used to track visitors across websites to display relevant advertisements. They are typically placed by advertising networks with our permission.
- Personalized advertising
- Social media integration
- Campaign effectiveness measurement
3. Third-Party Cookies
Some cookies on our website are placed by third-party services that appear on our pages. We use the following third-party services:
- PostHog: Analytics and product insights
- Stripe: Secure payment processing
- Vercel: Website hosting and performance
These third parties may use cookies to collect information about your online activities over time and across different websites. We do not control these third-party cookies. Please refer to the respective privacy policies of these services for more information.
4. Cookie Duration
Cookies can be either session cookies or persistent cookies:
- Session Cookies: These are temporary cookies that expire when you close your browser. They are used to maintain your session while you browse our website.
- Persistent Cookies: These cookies remain on your device for a set period or until you delete them. They are used to remember your preferences and provide a personalized experience on return visits.
5. Managing Your Cookie Preferences
You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences in the following ways:
Browser Settings:
Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. The following links provide information on how to manage cookies in common browsers:
- Google Chrome: Settings > Privacy and Security > Cookies
- Mozilla Firefox: Settings > Privacy & Security > Cookies
- Safari: Preferences > Privacy > Cookies
- Microsoft Edge: Settings > Privacy > Cookies
Please note: If you choose to block or delete cookies, some features of our website may not function properly. Essential cookies cannot be disabled as they are necessary for the website to operate.
6. Do Not Track Signals
Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activity tracked. Currently, there is no uniform standard for how websites should respond to these signals, so our website does not currently respond to Do Not Track signals.
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically to stay informed about our use of cookies.
8. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Email: hello@pettsup.com
Contact Form: Visit our contact page
9. More Information
For more information about how we collect, use, and protect your personal information, please read our Privacy Policy.
We are committed to being transparent about the technologies we use. If you have any concerns about cookies, please don't hesitate to contact us.