Privacy Policy

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, billing and shipping addresses
• Payment Information: Credit card details, billing information (processed securely through our payment providers)
• Account Information: Username, password, order history, saved preferences
• Communications: Messages you send us, customer service interactions, product reviews
• Personalization Information: Pet names, custom text, or design preferences for personalized products

We also automatically collect certain information when you visit our site:

• Device Information: IP address, browser type, operating system
• Usage Information: Pages visited, time spent on pages, links clicked
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment processing
• Communicate with you about your orders, account, and customer service requests
• Send you marketing communications (with your consent)
• Personalize your shopping experience and provide product recommendations
• Improve our website, products, and services
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations and enforce our terms of service
• Analyze site usage and trends to better understand our customers

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (payment processors, shipping carriers, email service providers)
• Business Transfers: In connection with any merger, sale, or transfer of our business
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly agree to share information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and updates
• Limited access to personal information by authorized personnel only
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your information
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at hello@pettsup.com. We will respond to your request within 30 days.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to the transfer of your information to these countries.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

With your consent, we may send you marketing emails about new products, special offers, and other updates. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your preferences in your account settings
• Contacting us directly at hello@pettsup.com

Please note that even if you opt out of marketing emails, we will still send you transactional messages related to your orders and account.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

We encourage you to review this privacy policy periodically. Your continued use of our website after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: